Privacy Policy — 10 Wine Pakistan Online Gaming Platform

01 Who We Are

10 Wine is an online gaming and sports betting platform available at 10wine.win. The platform offers Live Casino games, Sports Betting covering Cricket and Pakistan Super League (PSL) fixtures, Slots, Fish Games, and a full Game Lobby — all accessible in Pakistani Rupees (PKR) via mobile-friendly interfaces and a dedicated Android app.

This Privacy Policy applies to all personal data collected through the 10 Wine website, mobile applications, and any communications between you and our support team. When we say "10 Wine", "we", "us", or "our" throughout this document, we are referring to the platform and its operators. When we say "you" or "player", we mean any individual who accesses, registers on, or interacts with 10 Wine in any capacity.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the complete agreement between you and the platform.

02 Data We Collect

10 Wine collects personal data in several ways: directly from you when you register and use the platform, automatically through your use of the website and app, and from third-party services where necessary for verification and payment processing.

We collect only the data that is genuinely necessary to operate the platform, process your PKR transactions, verify your identity, and keep your account secure. We do not collect sensitive personal data such as biometric information, religious beliefs, or medical history.

03 How We Use Your Data

The personal data we collect from you is used for the following purposes:

• Account management — creating and maintaining your 10 Wine account, verifying your identity, and enabling login access.
• Transaction processing — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Platform personalisation — remembering your game preferences, favourite sports markets such as PSL and T20 cricket, and your communication settings.
• Fraud prevention and security — detecting unusual login activity, identifying duplicate accounts, and protecting against unauthorised access to your balance.
• Responsible gaming — monitoring for patterns that may indicate problem gambling behaviour and enabling self-exclusion and deposit limit tools to work correctly.
• Customer support — allowing our team to access your account history when you raise a query or complaint, so we can resolve your issue quickly and accurately.
• Legal and compliance obligations — retaining transaction records and identity documents as required by applicable financial regulations.
• Platform improvements — analysing aggregated, anonymised usage data to understand how players interact with the platform and where we can improve the experience.
• Promotional communications — sending you information about bonuses, new game releases, and betting promotions, where you have opted in to receive such messages.

We do not use your personal data to make fully automated decisions that have significant legal effects on you without human review. Automated systems used for fraud detection flag accounts for human review rather than taking unilateral action.

04 Legal Basis for Processing

10 Wine processes your personal data on the following legal grounds:

• Contract performance — processing necessary to deliver the gaming and betting services you have signed up for, including account operation and transaction handling.
• Legitimate interests — fraud prevention, security monitoring, and platform improvement activities where our interests do not override your fundamental privacy rights.
• Legal obligation — retaining identity and financial records to comply with applicable financial crime prevention and anti-money laundering requirements.
• Consent — sending you marketing and promotional communications. You may withdraw this consent at any time through your account notification settings.

05 Data Sharing

10 Wine does not sell your personal data. We share your data only where it is strictly necessary to operate the platform and only with the categories of third party listed below:

• Payment processors — JazzCash, Easypaisa, Raast, and bank networks receive only the transaction data needed to process your PKR deposits and withdrawals. They do not receive your gaming history or bet data.
• Identity verification providers — CNIC and document verification services used to confirm your identity during the KYC process. Data shared is limited to the documents you submit and the result of verification.
• Fraud prevention services — technical data such as IP addresses and device fingerprints may be passed to fraud detection systems to protect your account and the platform.
• Game software providers — Live Casino, Slots, and Fish Games studios receive session and bet data necessary to deliver game results. These providers are bound by strict data processing agreements.
• Customer support platforms — support chat and ticketing tools used to manage your queries. These are hosted on secure, encrypted infrastructure.
• Legal and regulatory authorities — in cases where we receive a valid legal request requiring disclosure, we may share data with relevant authorities as required by law.

All third-party service providers working with 10 Wine are required to process personal data only for the purposes specified and to maintain appropriate technical and organisational security measures.

06 Payment Data

When you make a deposit or withdrawal on 10 Wine in PKR, your payment is processed through the relevant payment gateway — JazzCash, Easypaisa, Raast, or your bank. 10 Wine does not store your full mobile wallet credentials, bank account number, or card details on our own servers.

What we do store is a transaction reference, the amount in PKR, the payment method used (for example "JazzCash"), and the date and time of the transaction. This is the minimum information required to maintain your account balance accurately, process withdrawal requests to the correct method, and investigate any transaction queries you raise with support.

All financial data is stored in encrypted form. Access is restricted to authorised personnel only — for example, the support team member handling your withdrawal query — and all access is logged for audit purposes.

07 Cookies and Tracking

10 Wine uses cookies and similar technologies to make the platform work correctly and to improve your experience as a player. A cookie is a small file placed on your device when you visit a website. We use the following types:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, maintain your PKR balance display, and remember your language and notification preferences. These cannot be disabled without breaking core platform features.
• Analytics cookies — anonymised data about which pages are visited most frequently, how long players spend on different game sections, and where users tend to drop off. This helps us prioritise platform improvements. No personally identifiable information is included in this data.
• Security cookies — used to detect suspicious login attempts, bot activity, and potential fraud by comparing session behaviour against expected patterns.

We do not load third-party advertising cookies, social media tracking pixels, or behavioural retargeting scripts. You can manage cookies through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

08 Data Retention

10 Wine retains your personal data for as long as your account is active and for a defined period after account closure. Specific retention periods by data type are as follows:

• Account and identity data — retained for the duration of your active account plus five years after closure, to comply with financial record-keeping obligations.
• Transaction records — PKR deposit and withdrawal history is retained for a minimum of five years following the transaction date.
• Support communications — chat transcripts and email records are retained for two years after the query is closed.
• Technical and behavioural data — session logs and gameplay data are retained for up to 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records — records of your consent or opt-out choices for promotional communications are retained for the lifetime of your account plus two years.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to your personal identity.

09 Data Security

10 Wine takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include:

• TLS/SSL encryption for all data transmitted between your device and the 10 Wine platform.
• Encrypted storage for all personal and financial data at rest, using industry-standard encryption algorithms.
• Role-based access controls that ensure staff can only access the minimum data necessary for their specific job function.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options available to all players for additional account security.
• Automated monitoring systems that flag unusual account activity for immediate human review.

While we take every reasonable precaution, no system connected to the internet can guarantee absolute security. You also play a role in protecting your account by keeping your login credentials private and using a strong, unique password for your 10 Wine account. If you ever suspect that your account has been compromised, contact our support team immediately.

10 Your Rights

As a 10 Wine player you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

We aim to respond to all data rights requests within 30 days. In some cases — for example, where a request is complex or where we need to verify your identity before releasing data — we may require additional time and will notify you accordingly.

11 Children's Privacy

10 Wine is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. During registration, all players are required to confirm that they are 18 or older, and identity verification checks are in place to enforce this requirement.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to close the account and delete all associated data. If you are a parent or guardian and believe a minor has registered on 10 Wine, please contact our support team immediately with the relevant account details so we can investigate and act promptly.

12 Updates to This Policy

10 Wine may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via their account notification channel.

We encourage you to review this policy periodically so you remain informed about how your personal data is being handled. Your continued use of 10 Wine after a policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting our support team.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal data has been handled, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us via the live chat feature in your account, or by email:

For responsible gaming queries, self-exclusion requests, or deposit limit assistance, please also visit our Responsible Gaming page which covers all available player protection tools in detail.